Interesting concept behind Metalink3 as the substitute for Siebel Supportweb. Instead of designated contacts for an account with all users within that account using one of the designated user accounts, now each user will have their own account and they will be granted access to an account. This will provide Oracle with a more detailed view of their application user base including what projects individual consultants work on. It seems likely that end clients will be more diligent about adding and removing access to users rather than the past practice of changing the password everytime that someone left a project. It seems that finally Oracle/Siebel is interested in practicing CRM on it’s own customers and consultants.

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